Should Your Technology Company Offer Hardware in an Emergency?
Why waiting on a replacement part can stretch an outage into days, how loaner equipment works like a spare tire, and what to ask your provider.
What Type of Businesses Benefit Most From Managed Services?
Why managed IT depends more on how much you rely on technology than on your industry, and why professional service firms tend to feel it most.
Is There a Cost Savings Using Pay As You Go IT Versus Managed Services?
Why pay as you go IT often looks less expensive at first, where the hidden costs of downtime show up, and how to tell which model saves you more.
What Is the Main Difference Between Break-Fix and Managed Services?
How break-fix and managed services differ, why it comes down to how dependent your business is on its systems, and a simple way to pressure test it.
IT Budgeting for the Upcoming Year and Beyond
Why IT costs feel unpredictable, and how a managed service agreement, planned growth, and a three-year hardware cycle bring them under control.
When Should IT Answer the Phone or Email?
How after-hours IT support is usually structured, what response time to realistically expect, and how to tell what level of coverage your business needs.