OUR APPROACH
Your Technology Partners. Your Neighbors.
We're not just your IT provider. We're your neighbors, your partners in growth, and the
friendly voice on the other end of the line at 2 AM when something goes wrong.
How We Get Things Done
Technology can be complicated. Working with us isn't.
When Frank took over this business in 2001, it was built on a simple philosophy: listen first, speak plainly, and fix what's broken. That approach hasn't changed as we've grown from a break-fix shop into a full-service managed services provider. Whether it's Tuesday afternoon or Saturday at midnight, we're here when you need us because your technology doesn't keep business hours.
✔ We Show Up
When issues arise, you reach people who already understand your infrastructure and care about your success. No explaining your setup to strangers, no waiting in endless phone trees. Just knowledgeable support from technicians who know your business and respond like your problems are their problems, because to us, they are.
✔ We Get It Right
Here's something we're proud of: we've never lost a client due to bad service. Not once. Some of our client relationships go back 25 years. That kind of retention doesn't happen by accident; it happens when you show up consistently, solve problems effectively, and treat people right.
✔ We Speak Your Language
Our team has the heart of a teacher. We don't talk down to you with technical jargon or make you feel like you should already know this stuff. We explain things clearly, help you understand your options, and empower you to make informed decisions about your technology.
✔ We Know Your Business
Being based in Decatur means we understand the businesses and organizations we serve. We know the local landscape, we've probably seen you around town, and we genuinely care about helping our neighbors succeed. From nonprofits to financial institutions to manufacturers, we've learned what matters to each type of organization we serve.
What Sets Us Apart
Generational Leadership That Works
Baily Saulsbery leads our company today alongside her father, Frank, who founded the business. This generational approach gives us the best of both worlds: Frank's decades of experience and relationships throughout Decatur, and Baily's forward-thinking leadership as we continue to grow and evolve. We're transitioning to the future of IT while maintaining the values and commitment that have always defined us.
The Right Kind of Team
Our technicians are good people who happen to be excellent at IT. They're patient, knowledgeable, and they care. You'll never feel rushed, talked down to, or left in the dark. We treat our team well because we know that happy, respected employees provide better service to our clients, and that shows in every interaction.
Deep Community Roots
We're not some national chain that parachuted into town. We've been part of this community for more than 20 years. We know the businesses here. We understand the challenges central Illinois organizations face. And frankly, we run into our clients at the grocery store, at local events, and around town, and we genuinely enjoy those encounters.
Honest About Your Needs
We won't oversell you. If you don't need something, we'll tell you. If there's a simpler solution, we'll recommend it. We've built our reputation on being straightforward and trustworthy, and we protect that reputation fiercely. When we tell you something needs attention, you can trust it's because it actually does.
People-First Technology
We believe people come first, technology second. That philosophy guides everything we do. It means we hire technicians who are not only skilled but genuinely kind. It means we take time to educate rather than just fix and move on. It means we're honest about what you actually need instead of selling you services you don't.
Comprehensive Services, One Partner
From data management and backup to network security, disaster recovery, compliance, and email continuity, we handle the full spectrum of IT needs. You don't need to juggle multiple vendors or wonder who to call for what. We're your dedicated service provider for everything technology-related.
OUR TEAM
Meet the People Behind Your IT
✔ Your Success Is Our Success
We're more than a tech company supporting your infrastructure. We're caring partners invested in your mission and goals. When your nonprofit secures a major grant, we celebrate. When your business expands to a new location, we're excited to help make that transition seamless. Your wins are our wins.
✔ Always Learning, Always Growing
Technology changes constantly, and we stay ahead of it. Frank continues conducting educational seminars throughout the year, sharing knowledge with the community. Our team regularly trains on new technologies and best practices. We're committed to being the experts you can rely on, year after year.
✔ Built on Trust & Expertise
Every member of our team shares the same core values: be positive, be hungry to solve problems, be honest, and be committed to our clients' success. We don't hire for technical skills alone, we hire people who care about helping others and who bring a teaching mindset to their work.
Our Culture
Keeping It Light & Positive
Work doesn't have to be stressful, even when you're dealing with technology problems. We keep things light and positive with both our staff and our clients. There's always a solution, and we'll find it together with a smile rather than stress.
Available When You Need Us
Technology issues don't wait for convenient times. When critical problems arise, you need people who know your systems and can act immediately. That's exactly what you get: responsive support from technicians who understand your infrastructure and treat your urgent issues with the seriousness they deserve, regardless of when they happen.
Empowerment Through Technology
We believe technology should empower people, not intimidate them. Whether we're working with your staff or your leadership team, our goal is to make you feel confident and capable. We want you to understand your systems, trust your security, and focus on your actual work instead of worrying about IT.
No Corporate Sellout Here
We're committed to staying true to who we are. We haven't sold out to some larger corporation, and we're not trying to become one. We're your local managed services provider, and we're proud of that. The personal relationships, the community connection, the responsive service, that's not changing.
Ready to Work Together?
Let's talk about how we can support your mission.