HELP DESK SERVICES
Real People. Real Solutions. Really There for You.
Expert help desk support delivered by neighbors who genuinely care about keeping your technology running smoothly.
When technology stops working, you need help right away from someone who knows what they're doing and actually cares about solving your problem.
Not a ticket number in a queue. Not an overseas call center reading from scripts. Not tomorrow morning when it's more convenient. You need responsive, knowledgeable support from people who understand your systems and treat your problems like they matter, because they do.
Our help desk provides exactly that. Since 2001, we've been the team Decatur organizations call when they need IT support. Whether it's a password reset on Tuesday morning or a server issue on Saturday night, you reach our team directly and get the kind of help that only comes from people who genuinely know you and your technology.
What Makes Our Help Desk Different
Support That Actually Supports You
Most help desk experiences frustrate users. Long wait times, technicians who don't understand the problem, solutions that don't work, and the nagging feeling that you're bothering someone. We built our help desk to be the opposite of that experience.
When you contact Network Solutions Unlimited, you reach kind, knowledgeable technicians who have the heart of teachers. They listen carefully to understand your issue, explain what's happening in language that makes sense, and work with you until the problem is genuinely solved. No ticket gets closed until you're satisfied.
Our team already knows your systems, your setup, and likely your name because we're small enough to provide that personal attention and experienced enough to solve complex problems quickly. When critical issues arise, you reach people who already understand your infrastructure and can help immediately, giving you the peace of mind that comes from knowing responsive support is always available.
Organizations We Support Best
Our help desk serves organizations that value responsive, knowledgeable support from people they can trust.
If you need technical support that combines real expertise with genuine care, delivered by people who understand that your technology problems are actually your business problems, our help desk is built for you.
Nonprofits with lean teams need technology support that doesn't drain their time or budget. Our efficient help desk keeps your staff productive without IT becoming a distraction.
Small to mid-sized organizations without dedicated IT staff rely on our help desk as their complete technical support team.
Financial institutions requiring immediate response to critical issues appreciate our availability and deep understanding of uptime requirements.
Manufacturers where production depends on working technology need help desk support that understands urgency and responds accordingly.
Any organization frustrated by impersonal support, slow response times, or technicians who don't understand their environment finds relief in our approach.
How Our Help Desk Works for You
✔ Multiple Ways to Reach Us
Call, email, or submit a ticket through our portal. Whatever works best for you, we're accessible and responsive.
✔ Patient Communication
We take time to understand your issue fully and explain solutions clearly. No condescension, no jargon, just helpful guidance from people who want you to feel empowered.
✔ Immediate Response
You don't wait in endless queues hoping someone eventually answers. Our team responds quickly because we know every minute of downtime matters.
✔ Complete Follow-Through
We don't consider a ticket closed until your problem is actually solved and you're satisfied. If the first solution doesn't work, we keep going until it does.
✔ Documentation & Learning
When appropriate, we document solutions and share knowledge that helps you and your team handle simple issues independently while knowing we're always here for the complex stuff.
✔ Knowledgeable Technicians
Our help desk staff aren't reading from scripts. They're experienced IT professionals who understand technology and can solve real problems, not just reset passwords (though we do that too when needed).
✔ Proactive Support
Beyond responding to issues, we monitor your systems, identify potential problems before they impact you, and reach out with recommendations that keep your technology healthy.
Our help desk services include password resets and account access, software troubleshooting and support, hardware diagnostics and repair coordination, email and communication issues, network connectivity problems, security incident response, new user setup and onboarding, training and guidance, and escalation to specialized technicians when needed.
Need Help? We're Here for You.
Real Support From Real People Who Really Care!