Privacy Policy
Our Commitment to Your Privacy
At our core, we're people first, technology second. That means your privacy isn't just a legal obligation, it's a reflection of the trust you place in us as your technology partner. Just like we've protected our clients' data for over two decades, we're committed to protecting yours.
Last Updated: 11/24/2025
Information We Collect
When You Visit Our Website
We collect basic information to improve your experience and help us serve you better:
IP address and browser type
Pages you visit and time spent on our site
Referring website or search terms
Device and operating system information
When You Contact Us
To respond to your inquiries and provide the exceptional service you deserve:
Name and business information
Email address and phone number
Details about your technology needs or questions
Any information you choose to share with us
When You Become a Client
As your dedicated service provider, we collect what's necessary to deliver high-quality care:
Business contact and billing information
Network and system details for support services
Service tickets and communication history
Technical data needed for monitoring, backup, and security services
How We Use Your Information
We use your information to be the caring partners you need:
Providing Service: Delivering managed IT services, data management, disaster recovery, compliance support, and our full range of technology solutions throughout Decatur and the surrounding region.
Communication: Responding to your questions, providing service updates, and keeping you informed about important security matters, day or night.
Improvement: Understanding how to serve you better and enhancing our services based on your needs.
Legal Compliance: Meeting our obligations for data retention, security standards, and regulatory requirements, we help our clients navigate.
How We Protect Your Information
With clients who've trusted us for 25 years, security isn't just what we do; it's who we are.
Technical Safeguards: We implement the same robust internal and external network security, data encryption, and access controls that we provide to financial institutions, manufacturers, and nonprofits across Illinois.
Staff Training: Our team has the heart of a teacher and the mind of a security expert. Every member is trained on data protection and confidentiality.
Limited Access: Only authorized team members who need information to serve you can access it.
Regular Monitoring: We apply the same vigilance to our own systems that we provide to our clients.
Sharing Your Information
We don't sell your information. Period. We may share information only when:
You Direct Us To: When providing services requires coordination with your other vendors or partners.
Service Providers Help Us: Trusted partners who help us deliver services (like our backup solutions or compliance tools) under strict confidentiality agreements.
Legal Requirements: When required by law or to protect rights and safety.
Business Transition: In the unlikely event of a merger or acquisition, the same privacy protections are put in place.
Your Rights and Choices
You're in control of your information:
Access and Correction: Ask us what information we have and request corrections.
Marketing Preferences: Opt out of marketing communications anytime (though we'll still send service-related updates).
Account Deletion: Request deletion of your information, subject to legal and contractual retention requirements.
Questions: Contact us anytime with concerns. We're your neighbors, and we're here to help.
Data Retention
We keep your information only as long as needed to serve you and meet legal requirements:
Active client data throughout our service relationship
Backup and disaster recovery data per retention policies
Compliance records as required by regulations
Business records per standard accounting practices
When information is no longer needed, we securely destroy it using the same standards we apply to client data.
Third-Party Links
Our website may link to other sites. While we choose partners carefully, we're not responsible for their privacy practices. We encourage you to review their policies.
Children's Privacy
Our services are designed for businesses. We don't knowingly collect information from anyone under 18.
Changes to This Policy
As technology evolves, this policy may too. We'll post updates here and notify clients of significant changes. Your continued use of our services means you accept any updates.
Contact Us
Questions about privacy? Want to exercise your rights? Just want to talk?
Phone: (217) 428-6449
Mail: 3090 N Main St
Decatur, Illinois 62526
We're committed to being honest with you about your privacy. If you have concerns, we want to hear them. That's what partners do.