Frequently Asked Questions
General Inquiries
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We're right here in Decatur, Illinois, serving businesses throughout the surrounding areas and beyond. While we're your neighbors and deeply connected to our local community, we're equipped to support clients across multiple states. Whether you're down the street or across the region, we bring the same personalized care and technical expertise to every partnership.
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We proudly serve a diverse range of organizations, from nonprofits to financial institutions and manufacturing companies. Our sweet spot is working with nonprofits; they're our bread and butter, but we bring the same commitment and expertise to every client, regardless of industry. We understand that each organization has unique needs, and we tailor our approach accordingly.
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People first, technology second. That's not just a tagline for us, it's how we operate every single day. We're not here to dazzle you with jargon or sell you things you don't need. We listen, we speak in plain language, and we work alongside you as partners in your mission. Our team has the heart of teachers, and we genuinely enjoy empowering people through technology. Plus, with client relationships going back 25 years, we've proven that when you treat people right, they stick around.
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When you reach out, you'll get a real person who cares about solving your problem. We proactively monitor systems to catch issues before they become disruptions, and when something unexpected happens, we're on it immediately. Our goal is to resolve concerns before they impact your daily operations.
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We believe in honest, transparent pricing that fits your needs and budget. Rather than locking you into packages filled with services you'll never use, we work with you to create a solution that makes sense for your organization. Let's talk about what you actually need, and we'll give you straightforward options.
About Us
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We started back in 2001, and what began as a break-fix shop has grown into a full-service managed services provider. Over two decades later, we're still here, still growing, and still committed to the same values that got us started: honesty, personal connection, and a genuine love for solving problems.
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We're a generational business led by Baily Saulsbery, who brings fresh vision and energy to our mission, alongside her father Frank, who founded the company and remains actively involved. Together, they've built a team and a culture that prioritizes both our clients and our staff. This isn't about passing down a business; it's about building on a legacy of trust and excellence.
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Not once. We're proud of that track record, and it's a testament to how we show up for our clients every single day. When you choose us, you're choosing a partner who will be there for the long haul.
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We care deeply about our team because we know that happy, supported people do better work. We keep things positive and light, and we're committed to treating everyone with respect and kindness. Our technicians aren't just skilled, they're genuinely good people who enjoy helping others. That culture translates directly into how we serve you.
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While we love being part of the Decatur community, and yes, we enjoy running into clients around town, we're not limited to local organizations. We've built relationships with businesses across multiple states, and we bring that same neighborly care to everyone we work with, near or far.
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We prefer to call ourselves a generational business. This distinction is important to us because while Frank and Baily share a deep commitment to the company's values and vision, we operate as a professional, forward-thinking organization. We're building something that will last well beyond any one person or generation.
IT Support Services
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Our support is comprehensive and proactive. We monitor your systems around the clock to catch problems early, respond immediately when issues arise, and work to ensure your technology runs smoothly so you can focus on what you do best. Whether it's troubleshooting a problem, implementing new solutions, or simply answering questions, we're here for you.
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Yes, and it's one of the ways we can help you quickly and efficiently. Many issues can be resolved remotely, which means faster response times and less disruption to your day. Of course, when on-site support is needed, we're there.
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We treat your emergencies as our own. When you call, you'll reach someone who understands the urgency and will take immediate action. You're never left waiting until Monday morning when something critical happens on a weekend.
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Absolutely. From network infrastructure to software applications, email systems to workstation issues, we handle it all. Our team's broad expertise means you have one trusted partner for all your technology needs.
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That's perfectly fine. You don't need to diagnose the problem; that's our job. Just reach out and describe what's happening. We'll ask the right questions, figure out what's going on, and get things back on track.
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Yes, and we love doing it. Remember, our team has the heart of teachers. We believe in empowering people through technology, which means helping your staff understand and feel confident with the tools they use every day. We'll explain things in ways that make sense, without the technical jargon.
IT Consulting Services
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We help you think strategically about technology, not just fixing what's broken, but planning for what's ahead. Whether you're considering new systems, planning for growth, or trying to make sense of your current IT infrastructure, we bring honest guidance and practical solutions tailored to your needs and budget.
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We start by listening. We want to understand your business, your goals, and your challenges. From there, we assess your current technology setup and provide honest recommendations about what's working, what needs attention, and what opportunities exist. We're not here to sell you something you don't need; we're here to be your trusted advisor.
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That's exactly what we do best. Technology moves fast, and we help you stay ahead of it in ways that make sense for your organization. Whether it's planning for growth, budgeting for upgrades, or thinking through how technology can better support your mission, we're with you every step of the way.
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Of course. We're happy to partner with your existing team, filling gaps and providing additional expertise where needed. Many organizations need specialized knowledge for certain projects or extra support during busy times. We're flexible and collaborative.
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We'd love to talk with you. Transitioning to a new provider can feel daunting, but we make it as smooth as possible. We'll take the time to understand your current setup, identify any concerns, and create a thoughtful transition plan. Many of our longest-standing clients came to us after frustrating experiences elsewhere, and they've stayed with us for decades because we do things differently.
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We're committed to continuous learning and staying on top of industry developments. Frank regularly conducts educational seminars, and our entire team is dedicated to understanding emerging technologies and best practices. When we recommend something, it's because we've done our homework.
Security Services
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We offer comprehensive security solutions, including internal and external network security, threat detection and response, security assessments, compliance support, and ongoing monitoring. Security isn't an add-on for us; it's woven into everything we do because we understand how critical it is to protect your organization.
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Through multiple layers of defense. We monitor your systems continuously, keep software and security patches up to date, implement robust firewalls and security protocols, educate your team about security best practices, and respond immediately to any threats. Our proactive approach means we're working to prevent problems before they happen.
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Yes. Whether you're dealing with financial regulations, healthcare requirements, or industry-specific compliance standards, we understand what's needed and help you maintain the proper safeguards and documentation. Compliance can feel overwhelming, but we'll guide you through it in ways that make sense.
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These are cornerstones of our service. We implement redundant data backup systems that protect your information continuously, not just at scheduled intervals. If disaster strikes, whether it's a hardware failure, cyberattack, natural disaster, or human error, we have solutions in place to get you back up and running quickly. Your data is too important to risk.
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Absolutely, and we think it's essential. Many security breaches happen because of simple mistakes or a lack of awareness. We provide training that helps your team recognize threats, understand best practices, and feel confident in their role protecting your organization. And we do it in a friendly, educational way, not with fear tactics.
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Email is often a primary target for attacks, so we take it seriously. Our email security measures include spam filtering, malware protection, phishing detection, and email continuity services that keep your communication running even during outages. We also provide guidance to your team on recognizing suspicious messages.
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Data retention is about managing how long you keep different types of information based on legal requirements, business needs, and best practices. We help you develop policies that ensure you're keeping what you need to keep, disposing of what you should dispose of, and staying compliant with relevant regulations. It's about being smart with your data.
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Yes, and we'll move fast. If you're dealing with an active security incident, reach out immediately. We'll assess the situation, contain the threat, work to recover your systems and data, and then help you strengthen your defenses to prevent it from happening again. We're here for you in crisis moments.