OUR TEAM
The People Behind Your Technology
We're your neighbors, your partners, and the team that answers when you need us most.
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Baily Saulsbery
OWNER & LEADER
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Frank Saulsbery
FOUNDER
Our Team Values
✔ People First, Technology Second
We believe the human element matters more than any server, software, or security system. Technology should serve people, not the other way around. This philosophy guides how we work with clients and how we treat each other.
✔ Positive, Hungry, Honest, Committed
These four words define our culture. We stay positive even when solving tough problems. We're hungry to learn, improve, and find better solutions. We're honest about what you need and what you don't. And we're committed to your success for the long haul.
✔ Community Focused
We're part of this community, not just service providers passing through. We know Decatur. We understand the organizations and businesses here. We see clients around town and genuinely enjoy those encounters. This local connection matters in how we serve you.
✔ Light & Supportive
Work doesn't have to be stressful. We keep things light and supportive with our clients and with each other. There's always a solution, and we'll find it together without adding unnecessary anxiety to your day.
Why Our Team Approach Works
Consistency You Can Count On
We've never lost a client due to bad service. Not once in over 20 years. That kind of retention happens because our team shows up consistently with the same level of care and expertise every single time.
Collaborative Problem-Solving
When you call with an issue, you're not getting one technician working in isolation. Our team collaborates, shares knowledge, and pools expertise to find the best solutions for your specific situation.
Deep Knowledge Transfer
With both generational experience and current expertise on our team, we combine decades of relationship history with cutting-edge technical knowledge. You get the benefit of both institutional memory and innovative solutions.
Growth-Oriented Mindset
We're always learning and improving. Technology changes constantly, and we stay ahead of those changes so you don't have to. Our team regularly trains on new systems, security protocols, and best practices in managed services.
What Our Clients Experience
When you work with our team, here's what you can expect:
✔ Responsive Communication
We answer when you call. We explain things clearly. We keep you informed about what's happening with your systems.
✔ Educational Approach
Every interaction is an opportunity to help you understand your technology better. We want you to feel confident, not confused.
✔ Proactive Support
We don't just react to problems; we prevent them. Our team monitors your systems, identifies potential issues, and addresses them before they impact your operations.
✔ Long-Term Relationships
Some of our client relationships go back 25 years. We're not looking for quick transactions. We're building partnerships that last.
✔ Honest Recommendations
If you don't need something, we'll tell you. If there's a simpler solution, we recommend it. We've built our reputation on being straightforward and trustworthy.
Ready to Meet Us?
Let's Start A Conversation About How Our Team Can Support Yours.