Is Your Business Ready for Storm Season?
Why storm season is a reminder that disasters happen all year, the business continuity questions to ask, and why your plan should be tested and written down.
Is a VoIP Phone System the Best Option?
How VoIP works, why call quality has improved so much, the flexibility and cost advantages, and when to look carefully before you switch.
Is Filling Out Service Surveys Important or a Waste of Time?
Why short, simple surveys work best, what a good service organization does with the feedback, and why thirty seconds can improve the service you get.
Should Your Organization See a Drop in Service Requests After an Agreement Is Signed?
Why service requests often rise right after a managed service agreement starts, what the cleanup phase fixes, and the signs that real value is showing.
When Should You Expect a Technician On Site Versus Remote Service?
Why remote support solves most issues faster, when an on-site visit is the better answer, and what to ask about how on-site visits are handled.
Does the Personality of Technicians and Engineers Matter to the Client?
Why people skills matter as much as certifications, how culture starts at the top, and why you should meet the technicians before choosing a provider.
Should Your Technology Company Offer Hardware in an Emergency?
Why waiting on a replacement part can stretch an outage into days, how loaner equipment works like a spare tire, and what to ask your provider.
How Big Does My Managed Service Provider Really Need to Be?
Why a very small IT company can struggle to keep up, why endpoints per technician is a better benchmark, and what to ask a provider about capacity.
How Difficult Should It Be to Get Out of an Agreement If You're Not Satisfied?
Why sales promises and service delivery can drift apart, the conversation to have first, and what a fair exit and professional transition should look like.
What Other Non-Repair Services Should a Managed Services Company Offer?
Why the best managed service providers help you plan for tomorrow, the guidance they should offer beyond repairs, and questions to evaluate your provider.
What Type of Businesses Benefit Most From Managed Services?
Why managed IT depends more on how much you rely on technology than on your industry, and why professional service firms tend to feel it most.
Is There a Cost Savings Using Pay As You Go IT Versus Managed Services?
Why pay as you go IT often looks less expensive at first, where the hidden costs of downtime show up, and how to tell which model saves you more.
What Is the Best Length of a Managed Service Contract?
How one year, three year, and month to month IT agreements differ, why the early termination terms matter, and how to choose the right length for you.
Disaster Planning: Do You Need One?
Why the real difference in an outage is not whether it happens but how prepared you are, and what a solid disaster recovery plan actually covers.
The Benefit of Efficiency With Managed Services
How small tech issues turn into a steady drip of lost time, and how a direct line to support keeps your team focused on the work they were hired to do.
Phishing Email Testing
Why phishing emails work on smart, busy people, how phishing tests create safe learning moments, and how to run them respectfully.
Encrypting Emails in Outlook
Why a regular email is a bit like a postcard, how to use the Encrypt option in Outlook, and a simple rule of thumb for what should be encrypted.
Technology Use Policies for Companies and Organizations
Why a written technology use policy protects your business, what a simple one covers, and how it grows with your company as tools like AI arrive.
Strategic Technology Review Meetings
Why technology drifts out of alignment without regular check-ins, who should be in the room for a technology review, and how simple the meeting can be.
Do I Need to Call My Software Vendor, or Should My IT Company Handle It?
Why your IT provider, not your busy employees, should handle software vendor calls, and how that saves hours of lost productivity when an application breaks.