Does the Personality of Technicians and Engineers Matter to the Client?
Why people skills matter as much as certifications, how culture starts at the top, and why you should meet the technicians before choosing a provider.
How Big Does My Managed Service Provider Really Need to Be?
Why a very small IT company can struggle to keep up, why endpoints per technician is a better benchmark, and what to ask a provider about capacity.
Technical Discovery and First Time Appointment (FTA)
Why a first IT appointment should focus on learning your business, what a good discovery meeting includes, and how to tell a pitch from a conversation.