How Difficult Should It Be to Get Out of an Agreement If You're Not Satisfied?
Why sales promises and service delivery can drift apart, the conversation to have first, and what a fair exit and professional transition should look like.
What Is the Best Length of a Managed Service Contract?
How one year, three year, and month to month IT agreements differ, why the early termination terms matter, and how to choose the right length for you.
Master Service Agreements: The Good and Bad
What a master service agreement should spell out, and the practical questions about scope, billing, commitment, and exit to answer before you sign.